Mastering Police Academy Crisis Intervention Training (CIT)

When you’re dealing with someone in crisis—whether it’s a mental health emergency, substance abuse, or extreme emotional distress—your badge doesn’t make you bulletproof. Your ability to de-escalate with empathy and calm can save lives. That’s the core of Crisis Intervention Training (CIT) in the police academy. It’s not just soft skills—it’s tactical communication at its finest.

1. Recognize the Signs Early

Someone in crisis may not look “threatening”—but their behavior, speech, or silence can speak volumes.

Tip: Learn to identify common indicators like confusion, pacing, shouting, or withdrawal. Recognizing these signs early helps you shift from command to connection.

2. Use a Calm, Non-Threatening Tone

Your voice is your first tool in CIT. It can either escalate the situation—or defuse it before it turns volatile.

Tip: Practice using a calm, steady tone, open body language, and slow movements. The goal is to reduce stimulation, not match their intensity.

3. Ask, Don’t Assume

People in crisis often feel powerless or unheard. Your job is to give them space to express themselves safely.

Tip: Use open-ended questions like “Can you tell me what’s going on today?” Avoid barking orders unless safety is at immediate risk.

4. Slow the Situation Down

Rushing can increase confusion and fear—for both the person in crisis and the officer.

Tip: If the scene is secure, take your time. Time creates options. Use pauses to let emotions settle and communication open up.

5. Know Your Local Resources

The best resolution may not involve handcuffs. CIT-trained officers often refer individuals to mental health professionals instead of jail cells.

Tip: Familiarize yourself with local crisis centers, mobile mental health units, and de-escalation teams. You’re not alone—know who can help.

Final Thoughts

Excelling in Crisis Intervention Training means leading with compassion, listening with purpose, and knowing when to shift from control to care. Recruits who master CIT techniques become officers who not only de-escalate—they change lives.

For more law enforcement training tips, visit www.armoganct.com.

Best,
Barbara
Armogan Training Team